Appointments

You may express a preference for a particular doctor, however you may not always get an appointment with that doctor at short notice.

All consultations with doctors and nurses are by appointment only and can be made by telephone or in person during “open” hours.

Appointments for a telephone consultation are available with the doctor. We guarantee to see urgent problems the same day.

Our consulting times are Monday - Friday: 08:30 - 12:00 & 14:00 - 18:00

To book an appointment, please call our reception 01748 822306

If possible please try to telephone reception before 10:00 if you require a home visit.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed.

You can be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

To book an appointment, please call our reception 01748 822306

Better Access clinics are delivered at the following locations throughout the week in Richmondshire:

Weekday evenings - 6:30pm-8pm

• Monday Doctors Lane Surgery (Aldborough St John)
• Tuesday Quakers Lane Surgery (Richmond)
• Wednesday Harewood Medical Practice (Catterick Garrison)
• Thursday Harewood Medical Practice (Catterick Garrison)
• Friday Central Dales Practice (Aysgarth)

Weekends - 9am-5pm

• Saturday Rotating alternate weeks: Harewood Medical Practice (Catterick Garrison) and Central Dales Practice (Aysgarth)

These appointments are for routine general practice care, it is not a walk-in, urgent or emergency care service.

If urgent care is required, please visit www.111.nhs.uk or call 111 for advice.

If you have a life-threatening emergency call 999

Call Us 01748 822306

Owned and run by the NHS, the NHS App is a simple and secure way to access a range of NHS services on your smartphone or tablet.

The NHS App enables people to:

• Book and manage appointments
• Check their symptoms using the Health A-Z
• Find out what to do when they need help urgently using NHS 111 online
• View information regarding organ donation
• Choose whether the NHS uses their data for research and planning

Patients can register and prove who they are so they can:

• Order their repeat prescriptions and view, set or change their nominated pharmacy, where they want their prescriptions to be sent
• View their GP medical record securely

​​All GP practices in England are connected to the NHS App. This means that anyone aged 13 and over and registered with a GP practice in England can use it.

You can find out more about NHS accounts and sign up on the NHS website.

To download the NHS App use the links below.

Patients can now consult online with a clinician at our practice as part of a new online service which could save you time and a journey to the practice.

Using the online consultation service makes it easier for us to quickly decide how we can best help you with the least amount of disruption to your day. The service is free and confidential and medical consultations are always reviewed by a GP or nurse.

Simply answer questions about your symptoms online and we’ll get back to you with general advice or signposting, a telephone consultation or, if necessary, we’ll get you booked in for an appointment. You can use the system 24 hours a day, 365 days of the year.

Please DO NOT use this system if your query is medically urgent.

The service also offers access to reliable and trustworthy self-help generic information 24 hours a day, 7 days a week that may help you to avoid an appointment altogether.

A clinician will aim to resond within 2 working days, however if you make a specific request for a clinician this may take longer to receive a response.

• These services are all run by TPP, the company which makes the software we use to run the practice and keep medical records (SystmOne). Once you click on the link on this website you are taken to their website. The service is secured by them.
• TPP offer patient access apps for Android and iOS
• In order to prevent unauthorised access to your information, it is necessary to come into the practice and collect your log in details. Please phone ahead if you would like to do this so that we can get them ready for you. We will only give your log in details to you, nobody else can collect them. Please bring 2 forms of ID with you when you come to collect your login details.
• If you have any feedback about the service you can leave it in the feedback section of this website or mention it while you’re at the practice.
• There is help available on the TPP Website. It is unlikely that anyone at the practice will be able to help you if you get stuck as we don’t use the service ourselves.
• If you are having problems logging in then we are advised that deleting you cookies often helps.
• Our Statement of Intent regarding IT systems can be found here.

To download the SystmOnline App use the links below.